Of course, most of you will have already taken this step, which is why you’re here.Before you take the issue up with Ofcom directly, you should issue a formal complaint with the network provider. As such, it’s worth using Ofcom’s monitoring form for complaints relating to call costs, billing problems, mobile use abroad, voice and data allowance, or a lost or stolen mobile.Your TV provision is typically bundled in as part of the same package with your broadband or mobile provider, and so is Ofcom’s advice on avenues of complaint.
Hello, we're Ombudsman Services. We learn from all the complaints we handle and use that insight to work with providers to help them improve their services in areas such as:We have more than 1450 communications providers signed up to our scheme.If your provider is signed up to our scheme and you’ve tried to resolve your problem with them already, then we may be able to help.We can process complaints for both domestic and small business consumers. For example, the Ombuds does not go to a family’s home to investigate an allegation of child neglect, rather the Ombuds would review the actions of Child Protective Services to ensure CPS had responded appropriately to an allegation of child neglect.The Ombuds collects and reviews information and evidence from the complainant, state agency staff, and other sources and reviews relevant laws, regulations, policies, and procedures. Registered in England & … Our service is free, impartial and simple to use. Rather, it publishes any of its findings and rulings on its,When it comes to BBC content in particular, Ofcom shares regulation responsibilities with the BBC Trust, and any complaints about accuracy, bias or references to brands should be addressed to the,Unlike other sites, we thoroughly review everything we recommend, using industry standard tests to evaluate products. First of all, breathe – at least Southern isn’t responsible for your internet connection.And second, rejoice, because complaining is relatively straightforward.Ofcom is the UK telecoms industry regulator and handles complaints about everything from faulty broadband to dodgy Love Island scenes.When it comes to complaining about broadband, Ofcom notes that it doesn’t handle individual complaints online, so you first have to lodge a complaint directly with your provider – here are the links for complaining to each of the main UK broadband providers:Alternatively, you can ring Ofcom Monday to Friday between the hours of 09:00am and 5:00pm (BST/GMT) on 0300 123 3333 or 020 7981 3040 to lodge a complaint or ask for advice.If you feel your provider fails to offer a satisfactory resolution directly, that’s where Ofcom becomes doubly handy. All four of the UK’s major mobile networks (EE, Vodafone, O2 and Three) are covered by Ombudsman Services, while Virgin Media is covered by CISAS. The communications sector is made up of companies that make communication possible on a global scale, whether that’s through the phone, internet, airwaves or cables. Then use heading navigation to move to the new links and text.Complain about mobile, home phone or internet services,Complain about TV, radio or on demand services,Broadband and landline faults and problems,Something I have seen on a video on demand service,Something I have seen on a BBC website or app,A radio station or TV channel not keeping to Ofcom's licensing rules,Billing disputes with TV subscription services,A programme that is yet to be broadcast on TV or radio, or shown on a video on demand service,A video on demand service is available which does not appear on Ofcom's list of regulated on demand programme services,BBC: other regulatory issues including the BBC's requirements under its Operating Licence,Regional production and regional programming complaints.To speak to us about phone or internet services, or TV or radio programmes, call:If you want to speak with us in Welsh, call 0300 123 2023.Deaf or speech-impaired people can contact us via text relay.